Floatboat User Protection Program Terms

Last Updated: March 13, 2026

Welcome to the Floatboat User Protection Program (the “Program”). The Program is provided by AOE Tech Labs Limited (“we,” “us,” or “our”) and applies to eligible Floatboat users who enroll in the Program (“you” or “user”).

These Terms apply only to the Program and supplement the general Floatboat Terms of Service, Privacy Policy, and other applicable policies. Except as expressly provided in these Terms, your use of Floatboat remains governed by the general Floatboat terms and policies. If there is any conflict between these Terms and the general Floatboat Terms of Service with respect to the Program, these Terms will control solely for the Program; in all other respects, the general Floatboat Terms of Service will govern.

1. Program Overview

1. The Program is a limited-time experimental program introduced by Floatboat as a step toward “pay-for-results AI.”
2. The Program is designed to provide eligible users with a protection mechanism under which users may request credit recovery when an AI result is clearly not useful or fails to complete its intended task.
3. The Program is currently available only to certain eligible early users, and we may determine the scope, eligibility, and duration of the Program in our discretion.

2. Eligibility and Enrollment

1. You must be a lawful Floatboat user and satisfy the age, conduct, and payment eligibility requirements under the general Floatboat Terms of Service.
2. To join the Program, you must complete the enrollment process shown on the applicable landing page, checkout page, or other Program materials, and pay the applicable amount. Depending on the plan or offer presented to you, the applicable amount may be US$39.98 or US$199.98.
3. The Program is a one-time membership activation. The Program itself does not, by itself, create a separate recurring subscription; however, any underlying Floatboat subscription you purchase or maintain remains subject to its own applicable terms.
4. Your Program eligibility is personal to your account and may not be transferred, sold, lent, sublicensed, or shared with any third party.

3. Protected Usage Credits

1. Upon successful enrollment, you will receive protected usage credits (“Protected Credits”) equal in value to the applicable Program amount or other amount expressly shown to you at checkout.
2. Protected Credits may be used across eligible Floatboat product capabilities, including Floatboat Agents and Combo Skills, subject to actual product availability and technical support.
3. Protected Credits are service credits only. They have no cash value, are not redeemable for cash, and may not be transferred or exchanged for legal tender.
4. If your account is suspended or terminated, or if you violate the general Floatboat Terms of Service, these Terms, or any applicable policy, we may cancel, freeze, or revoke unused Protected Credits, except where prohibited by applicable law.

4. Credit Recovery

1. If you believe that an AI result is clearly not useful or fails to complete its intended task, you may submit a request for credit recovery under the Program.
2. We will review each request based on the Program rules, the task context you provide, the output, usage history, and other relevant information.
3. Whether a credit recovery request is approved will be determined by us based on a reasonable review under the Program guidelines.
4. Approved credit recovery will be issued in the form of restored or returned credits, not cash refunds, unless otherwise required by applicable law.
5. Your total aggregate credit recovery under the Program is capped at the value of the applicable amount tied to your enrollment:
   • If your applicable amount is US$39.98, your total recovery cap is US$39.98 in credits;
   • If your applicable amount is US$199.98, your total recovery cap is US$199.98 in credits.
6. You understand and agree that not every unsatisfactory, imperfect, or subjectively disappointing output will qualify for credit recovery.

5. Situations That May Not Qualify

To the maximum extent permitted by applicable law, we may deny a credit recovery request, in whole or in part, where:

1. the information you provide is incomplete, inaccurate, or insufficient for review;
2. the result is not clearly unusable and instead reflects subjective preference, minor deviation, or an issue that could reasonably be corrected through follow-up instructions;
3. the issue primarily results from your prompts, instructions, context, files, permissions, third-party services, or other external dependencies;
4. we reasonably suspect abuse, repeated exploitation, arbitrage, fraud, circumvention, or other bad-faith conduct;
5. you have violated the Floatboat Terms of Service, these Terms, applicable laws, or platform policies; or
6. the request is otherwise inconsistent with the Program guidelines or applicable published Program rules.

6. Your Responsibilities

1. You are responsible for the tasks you initiate, the content you submit, the files or systems you authorize, and the third-party integrations you enable.
2. When submitting a credit recovery request, you must provide the information reasonably necessary for us to review your request.
3. You may not use the Program for abusive testing, farming credits, fraudulent complaints, repeated bad-faith claims, or any conduct that harms the platform, the integrity of the Program, or other users.

7. Changes, Suspension, and Termination

1. The Program is experimental. We may modify the Program’s rules, eligibility, scope, duration, pricing presentation, or operational details for business, technical, legal, compliance, security, or operational reasons.
2. We may suspend, discontinue, or terminate the Program at any time, subject to applicable law.
3. If you validly obtained Program-related benefits before a modification or termination, treatment of those benefits will be governed by the rules then in effect, the applicable checkout disclosures, and any applicable legal requirements.
4. If you violate these Terms or other applicable platform rules, we may revoke your Program eligibility and deny or reverse related benefits.

8. Disclaimer

1. Floatboat and the AI services covered by the Program are probabilistic and may generate inaccurate, incomplete, biased, unusable, or otherwise flawed outputs.
2. The Program does not constitute a guarantee, warranty, insurance product, or commitment that any task will succeed or that any specific result, business outcome, or fitness for purpose will be achieved.
3. The Program provides only a limited credit protection mechanism and does not mean that all failures, delays, interruptions, third-party outages, or unsatisfactory outcomes will qualify for compensation.

9. Limitation of Liability

1. To the maximum extent permitted by applicable law, our total liability arising out of or relating to the Program will not exceed the amount you actually paid for the relevant service in the 12 months preceding the event giving rise to the claim.
2. To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, or for any loss of profits, business, goodwill, or data.
3. Nothing in these Terms limits any consumer rights that may not be lawfully excluded or limited.

10. Governing Law and Dispute Resolution

These Program Terms are governed by the governing law and dispute resolution provisions set out in the general Floatboat Terms of Service. Unless otherwise required by applicable law, any dispute relating to the Program will be resolved in accordance with those provisions.

11. Miscellaneous

1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
2. Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
3. By participating in the Program, you acknowledge that you have read, understood, and agreed to be bound by these Terms.